Refund Policy

At Pretty Pulse Co, we want you to feel confident in your purchase. If you're not completely satisfied with your order, we're here to help. Returns and Refunds: Items may be returned within 30 days of purchase in original, unused condition with all packaging and tags intact. Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Shipping Costs: Original shipping charges are non-refundable. Return shipping is the customer's responsibility unless the return is due to our error or a defective product. Non-Returnable Items: Certain items such as final sale merchandise, clearance items, and personalized products, cannot be returned or refunded. Defective or Damaged Products: If you receive a damaged or defective item, please contact us within 7 days with photos. We'll arrange a replacement or full refund, including return shipping at no cost to you. How to Request a Return: Contact our customer service team with your order number and reason for return. We'll provide you with return shipping instructions and a prepaid label if applicable. Questions? Reach out to our support team—we're happy to assist with any refund-related questions.